parentproof.com/help/how-ratings-work

How ratings work.

Two ratings, side by side. One from the community of verified parent reviewers. One from AEGIS, the classification engine. The most useful information lives in where they disagree.

The community side

Verified parent reviewers leave a star rating, an observed age range, and a written review per listing. Reviewers are verified at signup; verification details live on the community guidelines page. The community star rating is a trimmed mean across all verified reviews; it ignores the top and bottom 5 percent to soften brigading.

The AEGIS side

AEGIS scores every listing on six axes. See the rubric in depth for axis-by-axis definitions. AEGIS produces a recommended age bucket and a confidence score (0 to 100) for each axis. The confidence shown on a listing is the lowest of the six axis confidences; the chain is only as strong as its weakest link.

The agreement signal

Each listing carries one of three agreement signals:

  • Agree. Community star rating and AEGIS recommended age bucket are within one band of each other.
  • Mild disagreement. Community and AEGIS land within two bands; the listing surfaces both views and the reasons.
  • Sharp disagreement. Community and AEGIS are more than two bands apart. These are the most interesting listings on the directory; they get a dedicated explainer card.

How to interpret confidence

Confidence below 60 means AEGIS does not have enough signal to classify with the same precision as a high-confidence listing. The community star rating still applies; AEGIS abstains rather than guesses.

Reporting a bad rating

Every listing has a "report this rating" link in its actions row. Reports go to community moderation per the community guidelines. Bad ratings are removed; the publisher is not contacted.